Terms of Service

Last Updated: October 28, 2025

1. Agreement to Terms

By accessing or using PixelLab Studio's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

PixelLab Studio provides web design, development, branding, and digital marketing services. The specific scope of work, deliverables, timelines, and pricing will be detailed in individual project proposals and contracts.

3. User Responsibilities

You agree to:

  • Provide accurate and complete information when engaging our services
  • Respond to communication requests in a timely manner
  • Provide necessary materials, content, and feedback as outlined in project agreements
  • Make timely payments according to agreed-upon terms
  • Not use our Services for any unlawful or unauthorized purpose

4. Intellectual Property Rights

4.1 Client-Owned Content

You retain all rights to content, materials, logos, trademarks, and other intellectual property you provide to us ("Client Materials").

4.2 Work Product

Upon full payment, you will own the final deliverables created specifically for your project. However, PixelLab Studio retains ownership of:

  • Pre-existing materials, templates, and code libraries
  • General methodologies, processes, and techniques
  • Rights to use the work in our portfolio and marketing materials

4.3 Third-Party Components

Projects may include third-party components (fonts, stock images, plugins, frameworks) that are subject to their own licenses. You are responsible for maintaining any required licenses.

5. Payment Terms

  • Deposits: A non-refundable deposit (typically 50%) is required before work begins
  • Payment Schedule: Payments are due according to milestones outlined in project agreements
  • Late Payments: Late payments may incur a fee of 1.5% per month or the maximum allowed by law
  • Scope Changes: Additional work beyond the agreed scope will be billed separately

6. Project Timeline and Delays

We strive to meet all deadlines. However, timelines are estimates and may be affected by:

  • Delays in receiving client feedback or materials
  • Scope changes or additional requests
  • Technical issues or third-party service delays
  • Force majeure events

7. Revisions and Changes

Project proposals include a specified number of revision rounds. Additional revisions beyond the agreed scope will incur additional charges. Major changes or scope creep will be addressed through change orders.

8. Cancellation and Refunds

  • Client Cancellation: Deposits are non-refundable. If you cancel after work has begun, you will be charged for work completed to date
  • Our Cancellation: We reserve the right to terminate projects for non-payment, lack of communication, or breach of these Terms

9. Warranties and Disclaimers

We warrant that our Services will be performed in a professional and workmanlike manner. However:

  • Services are provided "AS IS" without warranties of any kind, express or implied
  • We do not guarantee specific business results or rankings
  • We are not responsible for third-party services, hosting, or platform issues
  • Browser compatibility is guaranteed for modern, updated browsers only

10. Limitation of Liability

To the maximum extent permitted by law, PixelLab Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

11. Confidentiality

We will keep confidential any proprietary information you share with us. However, we may disclose information if required by law or to protect our legal rights.

12. Website Maintenance and Support

Unless otherwise agreed in writing, we are not responsible for ongoing maintenance, updates, or support after project completion. Maintenance and support services are available through separate agreements.

13. Third-Party Services

Our Services may integrate with third-party platforms (hosting providers, payment processors, analytics tools). You acknowledge that these services are subject to their own terms and conditions.

14. Indemnification

You agree to indemnify and hold harmless PixelLab Studio from any claims, damages, or expenses arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Content you provide that infringes on third-party rights

15. Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through good-faith negotiation. If negotiation fails, disputes will be submitted to binding arbitration in accordance with the laws of Victoria, Australia.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the modified Terms.

18. Contact Information

For questions about these Terms, please contact us at:

PixelLab Studio
Email: legal@pixellabstudio.com.au
Website: pixellabstudio.com.au